Privacy Policy

Account details. When you register we store your email address and, optionally, your full name. Authentication is handled by our secure backend; we never see or store your password.

Order information. When you check out we record the items purchased, amounts, currency, and your delivery address so we can fulfil and support your order.

Preferences. Your selected currency, wishlist items, and cart contents are stored locally on your device and, where relevant, on our servers so your experience is consistent across sessions.

Technical data. We collect standard usage information such as pages visited, browser type, and approximate location derived from your IP address, used to operate and improve the site.

We use your information to:

• Process, fulfil, and deliver your orders
• Provide customer service and respond to enquiries
• Maintain your account, wishlist, and order history
• Display prices in your preferred currency
• Prevent fraud and keep the platform secure
• Send service-related messages such as order and password-reset emails

We do not sell your personal information to third parties.

Checkout and payment are processed by Shopify; your payment details are handled by Shopify's secure checkout and are never stored on our servers. Account data is stored with our cloud backend provider. Currency conversion uses third-party exchange-rate providers and does not include your personal data.

We use your browser's local storage to keep you signed in and to remember your currency, cart, and wishlist. No third-party advertising trackers are used. You can clear this data at any time through your browser settings; doing so signs you out and empties your cart and wishlist.

Order records are retained for as long as required for accounting, warranty, and legal purposes. Account information is kept while your account is active. You may request deletion of your account and associated personal data at any time (see "Your rights" below); we will remove it except where retention is legally required.

Access to your data is protected by encryption in transit and row-level access controls on our database. Payments are handled entirely by our PCI-compliant checkout provider. No method of transmission or storage is completely secure, but we work to protect your information using industry-standard measures.

Depending on where you live, you may have the right to access, correct, export, or delete your personal data, and to object to or restrict certain processing. To exercise any of these rights, contact us at concierge@luxehaven.com. We respond to verified requests within 30 days.

We may update this policy from time to time. The "Last updated" date above reflects the most recent revision. Material changes will be announced on this page before they take effect.