Refund Policy

You may return eligible items within 30 days of delivery. Pieces must be unworn, unaltered, and in their original condition with all packaging, certificates, and documentation included.

Email concierge@luxehaven.com with your order number and the item(s) you wish to return. We will issue a return authorisation and a prepaid, insured shipping label where available. Returns sent without authorisation may be refused.

Once your return arrives, our specialists inspect the piece within 3 business days. Approved refunds are issued to your original payment method within 5–10 business days, depending on your bank or card provider. Refunds are made in the currency used at checkout at the original transaction amount; your bank's exchange rate on the day of refund may cause small differences for non-USD payments.

• Personalised, engraved, or made-to-order pieces
• Items that have been worn, resized, or altered after delivery
• Items returned without original certificates or security tags
• Gift cards and final-sale items marked as such at purchase

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photographs. We will arrange a replacement, repair, or full refund — including any shipping charges — at no cost to you.

We do not offer direct exchanges. Please return the original item for a refund and place a new order for the piece you prefer.