Cancellation Policy

You may cancel any order free of charge at any time before it is dispatched. Sign in to your account and contact us from your order page, or email concierge@luxehaven.com with your order number. We confirm cancellations by email.

Made-to-order, engraved, or personalised pieces may be cancelled within 24 hours of purchase. After this window, production has begun and these orders can no longer be cancelled.

Once an order has shipped it can no longer be cancelled. You may instead return eligible items under our Refund Policy within 30 days of delivery.

Approved cancellations are refunded in full — including any shipping charges — to your original payment method within 5–10 business days. Any discount codes used on a cancelled order are reactivated and can be used again.

In rare cases we may cancel an order — for example if a piece becomes unavailable, a pricing error occurs, or we are unable to verify payment. If this happens you will be notified by email and refunded in full immediately.